Refund and Returns Policy
How to start a Return process
Step 1: Raise a return/replacement request within 7 days from the date of delivery if you have received a wrong or damaged item.
Please raise a request by emailing us at support@fabricx1.com with your order and contact details, or via our Contact Us page.
In case of damaged or missing products, please raise a return/replacement request within 2 days from the date of delivery.
Step 2: Please allow us 2 working days to review your return request.
Step 3: After reviewing your request, our team will contact you to arrange for our courier partner to pick up the delivered product(s) from your address.
Step 4: Once your product is received at our facility, we will verify it against the claim and initiate a replacement or refund accordingly. Please note that replacements depend on stock availability.
Under what conditions can I return / replace my product?
- Wrong product delivered
- Damaged product delivered (Physical damage / tampered product or packaging)
- Incomplete order (Missing items)
Under what conditions will return / replacement requests NOT be accepted?
- Opened, worn, washed, or altered clothing/fabric products.
- Original packaging, tags, or labels missing.
- Return/replacement request generated after 7 days from delivery.
- Damaged or missing items reported after 2 days from delivery.
Can I cancel my order?
You can cancel your order using the CANCEL button on the order details page under the My Account section before it has been dispatched.
How will I receive the refund for my cancelled or returned product?
Prepaid Orders: The refund amount will be credited back to the original payment source (bank account, credit/debit card, or wallet) within 7 business working days.
Cash on Delivery (COD) Orders: Customers will be required to provide their bank details to receive the refund transfer.
How long does it take to receive a refund?
We process all verified refunds within 7 business days.